Shipping policy

BLAQUEESCENTRIX SHIPPING AND PICKUP POLICY

ORDER PROCESSING

Orders are generally prepared within 2–3 business days, excluding weekends and holidays. You will receive a confirmation email after placing your order and another notification when your order ships or is ready for pickup.

SHIPPING

Shipping is currently available for eligible soaps and jewelry. Available shipping options and charges are displayed at checkout based on the products, package size, weight, and destination.

Please review your delivery address carefully before submitting your order. Contact hello@blaqueescentrix.com as soon as possible if a correction is needed. We cannot guarantee that an address can be changed after an order has been processed or shipped.

When tracking is available, it will be sent to the email address used at checkout. Delivery dates provided by a carrier are estimates and are not guaranteed.

LOCAL PICKUP

Laundry-powder buckets are available for local pickup only and cannot be shipped at this time.

Pickup orders are generally ready within 24 hours. Pickup is by appointment only. Please wait until you receive a Ready for Pickup notification before arriving. Bring your order-confirmation email when collecting your order.

DAMAGED OR MISSING ORDERS

If your order arrives damaged or an item is missing, contact hello@blaqueescentrix.com within 3 days and include your order number and clear photographs of the package and item.

QUESTIONS

For shipping or pickup questions, contact hello@blaqueescentrix.com.