Refund policy

BLAQUEESCENTRIX RETURN AND REFUND POLICY

We want you to be satisfied with your purchase. Please inspect your order when you receive or pick it up.

RETURNS

Return requests must be submitted within 14 days of receiving your order. To qualify, an item must be unused, unopened, unworn, and in its original packaging. Proof of purchase is required.

For health, hygiene, and safety reasons, we cannot accept returns of:

• Opened or used soaps
• Opened or used laundry products
• Worn or used jewelry
• Personalized or custom-made items
• Gift cards
• Final-sale items

To request a return, contact hello@blaqueescentrix.com before returning any item. Returns sent without prior approval may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact us within 3 days of receiving or picking up your order if an item is damaged, defective, or incorrect. Include your order number and clear photographs so we can review the issue and make it right.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are nonrefundable. We recommend using a trackable shipping method.

REFUNDS

We will notify you after your approved return has been received and inspected. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional processing time.

LOCAL PICKUP ORDERS

Pickup orders may be canceled before they are marked ready for pickup. Once a hygiene product has been picked up, it must remain unopened and unused to qualify for a return.

Nothing in this policy limits any rights available to you under applicable law.

Questions may be sent to hello@blaqueescentrix.com.